Proficient Utilization of Staff and Electronic Health Records

  • Staff and doctors are trained together to properly utilize templates within the EHR to maintain protocol adherence
  • Implementation of medical scribes allowing doctors to focus on patient care
  • Training of front and back office staff to meet meaningful use criteria and maintain compliance with current and future requirements
  • Regular monitoring of data to ensure compliance
  • Moderation of regular staff/doctor/manager meetings with set agendas and follow up to monitor accountability

 

 

Coming Soon . . . Open Physician Forums

Each month, PPA will provide several opportunities for physicians to stay current with most pressing relevant topics, as well as to share their successes and frustrations with a group of like minded individuals.

Sample topics include:

  • Incorporating Durable Medical Equipment and other reimbursable and Cash Pay Ancillary Services into your treatment protocols
  • Benefits and Eligibility – the importance of obtaining the most information possible before your patients are seen (attendees will be asked to share trials, tribulations and tips for gaining the information that your patients do not know or understand)
  • Treating the patient’s condition, not their wallet or insurance card (follow up to benefits and eligibility) – allowing doctors to diagnose and treat efficiently through patient education, effective protocols, and staff’s role in collecting what is owed at the time of service without any surprises
  • The essential DME items/Ancillary Services to have in your office/offer to your patients
  • DME compliance documentation and ways to simplify the process
  • Important timeframes to remember – Date last seen, compliance paperwork expiration dates, timely filing, patient deceased before you were able to dispense
  • What Medicare is looking for in the event of an audit or pre-payment audit
  • Denials, and the details that are most commonly overlooked and sometimes out of your hands
  • The appeals process – when to fight and what to do
  • Accounts Receivable – When is it time to involve collection agencies?
  • Custom AFOs – the patient and practice benefits
  • Understanding the process of staying under the radar or realizing that successful practices stand out
  • Ethical/Unethical DME practices and the fine line between
  • Documenting what you have done and why (submit dispensing chart notes ahead of time for a peer review and discussion) – followed by . . .
      • What the insurers want to see in your notes (using APMA guidelines and the opinion of experts, suggestions for improved charting and to make sure you are crossing all of your T’s and dotting your I’s
  • The Prescriber and the Supplier- The plus side of being a DPM (what are your therapeutic objectives when dispensing DME?)
  • Discussion of staff and determining if you have the right team in place to offer more ancillary services to your patients
  • Trusting in your staff to get things done the right way
  • Watching your bottom-line – Are you paying too much for the items you dispense everyday (usage report comparisons with your peers)?
  • Sources for obtaining the best possible prices for DME
  • DME Billing and coding – CPT, ICD-9/ICD-10 place of service codes and proper modifiers and making sure you aren’t missing the boat.
  • Training and Utilizing Staff members as Scribes
  • Scheduling Tips and Techniques
  • Training Staff/Scribes to accurately and effectively document “chart” encounters
  • The Table Turnover Theory and How it applies to your Treatment Rooms
  • How to make the most of your clinic hours by maximizing each encounter
  • Finding your Magic Number (controlling the flow of patients through your office while remaining as efficient and productive as possible)
  • Staff’s role in scheduling/re-appointing patients
  • Effective ways to customize your scheduler
  • Determining the clinic hours that meet the needs of your patient demographic
  • The Associates Role in a Practice – Optimizing the Doctors’ Niches and Developing a Specialty within your Specialized Practice.
  • Expanding your practice and making wise investments in your future