• Scheduling techniques for optimal efficiency and patient flow
  • Shadowing program development for all staff members
  • Triage and evaluation techniques for front and back office staff
    • Provided through pre-determined interactive training sessions or via online classes to be taken on an individual basis
      • All interactive trainings will be followed by open question and answer session or a structured quiz relating to covered subject matter
    • Assistance with development or modification of current practice manuals, forms, policies, etc. (through use of PPA’s sample document library)
  • Policy and procedure manuals
  • Orthotic policies
  • Patient intake forms
  • Financial and other policies (development of policies regarding missed appointments, referrals, copay collection and outstanding
  • balances)
  • Patient instructions/educational materials
  • Supplier Standards
  • Compliance packets for ease of prescribing and providing pre-fabricated and custom DME
  • ABNs
  • Promotional Materials (for ancillary services and cash products)
  • Prior-Authorization (Benefits and Eligibility) forms
  • Sample job descriptions
  • Checks and balances for collections during clinic hours