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Does This Sound Familiar?
When meeting with podiatrists and reviewing monthly metrics such as new patient volume, dispensing/billing of ancillary products and services, charges and collections, overall per visit value and more, I often recognize the need to drill down further. For example, if new patient volume is healthy (in my opinion 20% or higher) and overall per visit value is low (below…
Schedule a TEAM Training Today
Last week our Pro Tip focused on “Down Time Tasks” (creating staff member “to dos” during times when physicians are out of clinic). In addition to cleaning, organizing, inventorying (if that’s a word) and getting ahead on prior-authorizations, why not schedule a staff training with me? As a Pinnacle member, you receive discounted hourly rates on…
Plan Ahead for Summer “Down Time”
With the summer months fast approaching, now is the time to make sure your clinic schedule is in order and your team has a plan for making the most efficient use of “down time.” If you (the provider) will be taking time off, is that reflected in the appointment schedule now? Many of your patients schedule appointments two to…
Scheduling New Patients ASAP
Is your staff having difficulty finding room in the clinic schedule for new patients, same day, next day or within the week? If so, and new patients are being scheduled weeks out or longer, there is a good chance they aren’t showing up (they found someone to treat them sooner, they performed bathroom surgery and…
Practice Priorities
Life is busy both in and out of the practice/your business and most DPMs/practice owners struggle to find a balance without falling short somewhere. If this sounds familiar, keep reading. If not, then good for you! Maybe you should write the next Pro Tip! In every aspect of life, productivity (checking off the “to dos”) starts…
Your Pinnacle Benefits are Worth it!
You may say I listen to too many true crime podcasts, but recently I’ve been inspired to do some detective work. The kind that allows me to better understand where my doctors are coming from and why they are reaching out to vendors to find out if their Pinnacle membership is worth it. Although I won’t name names, if you are reading this and…
Spring Cleaning
After a LONG winter of freezing temperatures and snow storms in the wrong parts of the country, spring is finally here! With the warmer weather and start of quarter two right around the corner, what are your plans? Are you consistently working towards your practice goals for the year? Have you been meeting with your billing team consistently and keeping a close watch on…
Preparing for Staff Turnover
If we learned one thing from the Pandemic it was that staff turnover is inevitable. Unfortunately, we also learned that for many practices, individual staff members held too much “power.” What do I mean by that? When shutdowns began and staff turnover/changes became an all too common occurrence, we soon realized that “____” at the front…
Treatment Protocol Training
Assuming that all of your condition specific treatment protocols are formally recorded, when was the last time you reviewed, edited or updated them? If it has been a while, there’s a chance your current recommendations for ancillary products and services aren’t all included and an even better chance that a majority of your staff members have…
Make Your EHR Work Harder
Many physicians and their team members are frustrated with their EHR/PM systems due to functionality issues (antiquated reporting, scheduling limitations, cumbersome charting, etc.). In most cases, the real issue is that doctors and staff were not properly trained or did not invest the time to learn how to maximize the full potential of their systems. Think…
