SBA PPP Loan Information – Last update 4/10/20 7pm
Every day, every hour, we are getting new information regarding the Coronavirus Aid, Relief, and Economic Securty (CARES) Act and the Paycheck Protection Program (PPP) Loan program. Update 4/10/20 7:00pm Take a breath! Click here for the email blast Update 4/10/20 Good news on Good Friday! Click here for the email blast Update 4/9/20 late…
Read MoreMaking Less by Working More
The insurance “game” has ever changing “rules” and is more and more difficult to play… well, play well. There are no “cheats” to get to the next level. The only certainty in dealing with insurance carriers is clearly stated while you wait on hold; “Approval is not a guarantee of payment.” Years ago (almost a…
Read MoreNarrow Your Cash Offerings
Have you ever visited a DSW Shoe Store or a restaurant with a nine page menu and felt overwhelmed by too many options? Me too. Podiatrists may also be providing patients with too many options. Last week I was creating an in-office dispensing training for a multiple provider practice, and I asked the manager to take a…
Read MoreNew Hire Warning Signs
I previously wrote a Pro Tip about not allowing employees to overstay their welcome (referring to “golf carts that came with the house” – if you don’t know what that means go back and give it a read or listen to the webinar recording from last week “Pro Tip Favorites”). Today, I’m writing about the opposite, new hire warning signs,…
Read MorePatient Education
Patients retain approximately 25% of what you (doctors) tell them. Don’t take it personally, it’s probably not your fault (although you go through the heel pain spiel so many times a week, your delivery may begin to resemble Ben Stein’s teaching in Ferris Bueller’s Day Off). So, how do we get our patients to retain more of…
Read MoreCheck Patient Statements
In recent meetings with practices and billers, the need to review patient statements before they are mailed or emailed have become increasingly evident. With insurance companies reimbursing less and rejecting and denying more (for a plethora of absurd reasons), it is imperative that we make sure the balance our patients are seeing as their responsibility, actually is. What…
Read MoreBandaids Don’t Fix Bunions
My husband and I just bought a new house (not new, but new to us) and were excited to get settled and make a few cosmetic changes. For those who know me personally you probably guessed that painting was high on my list. For those who don’t, let’s just say that when I sell a home…
Read MoreAre You (the DPM) Making the Best Use of Your Time?
In busy clinics we often lose sight of the fact that although in theory “everyone’s time is equally as valuable,” the doctor’s time is actually worth the most (financially). If the doctor is not moving and being productive, the practice is not producing. Think about it, how often are you performing tasks that did not require you to go…
Read MoreLazy Man Lobster
When your mother visits from Florida and you live on the South Shore of Massachusetts, lobster is a requirement for dinner one night (in addition to Chinese food of course). This time I decided to take the “easy” way out and have it steamed for us before we brought it home (mostly to keep that “fresh cooked lobster”…
Read MoreFollow Through Matters
Happy Monday! Thank you if you opened this email to read today’s Pro Tip. This one is reflective of one of my pet peeves. I’m guessing however that those who are guilty of what I am about to discuss will not read this. For those who are, let me explain. . . I receive LOTS of…
Read MoreDesignate a “Bad Guy” During your Morning Huddle
During a recent team training session, we reviewed telephone triage techniques, tricks for obtaining the true chief complaint and tips for narrowing down the most pressing issue during evaluation. In most practices, if staff members aren’t properly educated, there is often a discrepancy between what is recorded in the schedule, what the patient relays to the…
Read More