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SOP Reality Check: The “Replace Them Tomorrow” Test
Now that the process of creating new or updating existing SOPs is well underway, it’s time to ask yourself – honestly: If a key employee didn’t show up tomorrow, could a brand-new hire step in and perform their job using only your SOPs? Not “eventually figure it out.” Not “after asking a bunch of questions.” Not…
If You Don’t Know What Your Manager Does, That’s a System Failure—Not a Staffing Mystery
Several of my recent conversations with new and potential clients have included the statement “I’m not really sure what my manager does or what he/she should be doing.” If this sounds familiar or not, the following Pro Tip and included SOP is well worth the read. . . If you’re not exactly sure what your practice manager does all…
Does Your SOP Need an SOP?
How are those SOPs coming along? Have you started yet? Are you or your staff unsure where to begin? Well, you can start by re-reading the Pro Tip from March 16th (15 SOPs that Impact Revenue Most) and use that as a jumping off point. Just as an aside. . . If you have fallen…
15 SOPs that Impact Revenue Most
15 SOPs That Protect the Most Revenue in a Podiatry Practice In most practices, a small number of operational processes control the majority of revenue. If those workflows are inconsistent, practices can lose 15% or more of collectible revenue through denials, missed charges, or uncollected patient balances. 1. Insurance Verification (Pre-Visit-not when the patient arrives)…
You’re the Boss
In another 2025 year end and 2026 goal setting meeting last week, the doctor had an epiphany of sorts… “I don’t want to be in clinic 5 day a week.” Below were the reasons for this decision, but please don’t overlook the fact that, as a practice owner, justifying changes to your schedule or the “rules” in general is not…
Add to your Calendar to be More Productive
Happy December 1st!! As you make your way through the holiday checklist and realize there are never enough strategically placed outlets for your Christmas decor, open your calendar (Google, Outlook, old fashioned kind that you have to manually move to the next month) and start adding key dates and “rhythms.” Begin with special dates like Birthdays (family,…
Use it or Lose it
There are officially less than 30 working days left in the year (that includes if you work the days after Thanksgiving and Christmas and half days on Christmas and New Years Eve- so maybe less). That also means potential savings and spending benefits for you and your patients. Begin by taking a close inventory of your supplies, making note of what…
Don’t Forget to Order the Sausage
Now that I have your attention… My husband is the ninth of nine children so Thanksgiving is quite a production. At least two BIG turkeys, 25 lbs of potatoes, and stuffing that requires 15 lbs of a type of garlic and cheese sausage only available at a local family owned butcher shop (that requires two weeks notice to prepare). Guess who is in charge of the mashed potatoes…
Tracking Referrals
If you are not aware, one of the biggest shifts in private practice over the last 5-7 years has been referral sources. In reviewing metrics with my private consulting practices we often find the “referring physicians” bucket (at one time the largest) to be now among the smallest. . . It is no surprise with so many…
A Good Problem to Have
In the past few weeks, I have been helping my practices solve what I believe to be a good problem: an abundance of new patients. A healthy podiatry practice treats at least 20% new patients a month. With scheduling rules and a methodically planned appointment calendar, there should not be an issue with maximizing each encounter. But, what…