Last week our Pro Tip focused on “Down Time Tasks” (creating staff member “to dos” during times when physicians are out of clinic). In addition to cleaning, organizing, inventorying (if that’s a word) and getting ahead on prior-authorizations, why not schedule a staff training with me?

As a Pinnacle member, you receive discounted hourly rates on staff training/coaching sessions.  Many of my practices have taken advantage of these on a monthly or quarterly basis and are always happy to see the positive difference in staff morale and performance after! 

These include but are not limited to: 

• Review of common podiatric conditions and terminology (especially for newer staff members)
• Telephone Triage (medical necessity AND practice impact)
• Thorough Patient Evaluations (NLDOCAT in relation to your treatment protocols)
• Understanding Revenue Cycle Management and Successful collection at Time of Service 
• Customer Service and Dealing with Difficult Patients 
• DME Compliance and Dispensing
• Ancillary Products and Services (a better understanding of your cash offerings and how to dispense (not sell) with confidence) 

In the Pinnacle resource library there are lots of staff training tools as well (videos, lessons/quizzes, cheat sheets and more). Use them!
If you don’t have your login information or need a second for staff, email: admin@pinnaclepa.com.

Schedule your summer staff training sessions today. You’ll be glad you did!