Published Communications
When “Dr. Google” Walks Through the Door
As you know (and experience each clinic day), patients often arrive having researched their symptoms online before scheduling an appointment. While the internet has made health information more accessible, it has also made misinformation just as easy to find. Rather than dismissing a patient’s self-diagnosis, acknowledge the effort they’ve made to understand their condition. A simple response such as, “I can…
Don’t Assume all Blue Cross Plans Pay the Same
Many podiatry practices assume that because multiple Blue Cross (and other private payer) plans are submitted electronically using the same payer ID, they reimburse similarly. In reality, that assumption can cost your practice significantly each year. Using Blue Cross as our main example: A single payer ID may represent dozens—or even hundreds—of different employer groups,…
It’s Okay for Doctors to Take Time Off
Your practice should have a consistent plan for how staff communicate with patients when a provider is out of the office—whether it’s for vacation, continuing education, surgery, personal time, or an unexpected absence. Train all team members to respond professionally WITHOUT oversharing. Simple statements such as, “Dr. Smith is out of the office today and will return on…
Clean Claims Require More Than Timely Chart Notes
Many podiatrists believe that completing chart notes and coding within a timely manner means claims are ready to go. But timely documentation is only part of the equation. Clean claims depend on accurate chart notes, correct diagnoses, appropriate CPT codes, and proper modifier usage. Even a minor omission or coding error can result in claim rejections, denials,…
One Negative Employee Costs More Than You Think
A disruptive employee doesn’t just affect morale—they can quietly impact your entire practice culture, productivity, and patient experience. When one staff member consistently creates tension, is constantly complaining about how much they have to do, gossips, resists accountability, or negatively influences others, the effects often spread faster than leaders realize. High-performing employees may become disengaged, team…
Your Next Great Manager may Already be on your TEAM
When a management position becomes available (or necessary), many podiatrists immediately begin searching outside the practice for someone with “experience.” While external hires can bring valuable perspectives, promoting a proven team member often creates stronger long-term results from both a culture and accountability standpoint. An internal candidate already understands your practice values, workflows, patient expectations,…