Published Communications
Not All are Keen to Modern Technology
Seems like an obvious statement, right? But it’s true and could be negatively affecting your schedule and your patients’ trust. For years now we have been utilizing automated systems for patient reminders, newsletters, and other practice communications and it has been a tremendous help. For one, automatic reminders have freed up staff to care for patients…
Payer Related Changes and Updates that Can Negatively Affect your Income
Recently, a few of my practices have experienced major delays in payment due to payer system changes and updates. To be specific, one that had been billing under an individual NPI (for ten plus years) to Blue Cross learned that this was no longer acceptable and had to be changed to the group number. Shortly after receiving this information…
Making Less by Working More
The insurance “game” has ever changing “rules” and is more and more difficult to play… well, play well. There are no “cheats” to get to the next level. The only certainty in dealing with insurance carriers is clearly stated while you wait on hold; “Approval is not a guarantee of payment.” Years ago (almost a…
Narrow Your Cash Offerings
Have you ever visited a DSW Shoe Store or a restaurant with a nine page menu and felt overwhelmed by too many options? Me too. Podiatrists may also be providing patients with too many options. Last week I was creating an in-office dispensing training for a multiple provider practice, and I asked the manager to take a…
New Hire Warning Signs
I previously wrote a Pro Tip about not allowing employees to overstay their welcome (referring to “golf carts that came with the house” – if you don’t know what that means go back and give it a read or listen to the webinar recording from last week “Pro Tip Favorites”). Today, I’m writing about the opposite, new hire warning signs,…
Patient Education
Patients retain approximately 25% of what you (doctors) tell them. Don’t take it personally, it’s probably not your fault (although you go through the heel pain spiel so many times a week, your delivery may begin to resemble Ben Stein’s teaching in Ferris Bueller’s Day Off). So, how do we get our patients to retain more of…