Published Communications

When in Doubt, Cut it Out (or at least part of it)

As the owner of multiple rescue animals and a continual stream of fosters, it seems like I am in my veterinarian’s office weekly.  During a recent vaccine appointment (categorized as “tech visit” as the DVM is not involved), I showed the vet tech a lump on Gemma’s right hind leg. For those who are interested,…

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Webinar Recap: The “ins and outs” of payment processing

 Just in case you missed it, here is a brief overview of the content… (as always, webinar recordings and presentations PDFs are available for Pinnacle practices and PEP subscribers in the member-only library). If you haven’t logged in for a while, what are you waiting for? Finding and keeping “good help” and when to outsource…

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Regarding the Medicare QMB Program

Medicare Qualified Member Beneficiary (QMB) Program Yesterday I logged in with a biller from one of my practices who was confused about something she had not seen before when checking eligibility for Medicare patients. Given the fact that patients had until April 1st to change their current Medicare Advantage/Replacement Plan or to change back to…

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Do you need a Job Abandonment Policy?

A problem that is becoming more common in practices across the country is “Ghosting.” For those who are not familiar with the term, I hope it is because it hasn’t happened to you. But for far too many practice owners and managers, the employee “no show, no call” is becoming a harsh reality. So, what…

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Red, White and Blue Trouble

Having Red, White & Blue Trouble? It always happens. . . We discover an “issue” in one of my practices and like clockwork it starts popping up everywhere. Even if you are not currently experiencing this issue in your practice, please read this e-blast and share the information with staff members who enter demographic and…

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Audit & Documentation Webinar Recap

Our second Practice Engagement Program webinar this month featured Mike Demi, RN, CHC, CPC, CPMA, CSFAC  (wow that’s a lot of credentials!), Senior Consultant for Medical Compliance Associates and after nearly 90 minutes, the virtual hand raising, Q & A’s and chats were still rolling in! For those who missed it, no need to worry…

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