Two Column Scheduling Works

Many podiatrists have heard me speak ad nauseum about the art of scheduling and my great regard for the two-column appointment calendar. This involves one column for established patients/follow up appointments and a second for new patients, scheduled in either 30 or 45-minute increments (think back to my theory about appropriate allotment of time for thorough visits/time in treatment chair, not just the doctor’s time in the room).

Two-column scheduling allows for a healthy volume of new patients (at least 20%) without overwhelming staff or doctors. Well-defined appointment slots combined with basic scheduling rules like no double booking of procedures and no new patients first in the morning or after lunch make for an efficient and productive clinic day road map.

Here is a graphic detailing my description of this two-column scheduler and below are the words of a previously skeptical staff member!  Try it and you’ll see. You can thank me later!

Hear what one PEP practice has to say:

“When looking at both sides of the schedule you think “OH MY GOD!” At least I did when being shown, and not going to lie, I even got a little flustered and irritated. Being that there are only two of us that work in the clinic, the Doctor and me. I am an MA but also work at the front desk, so it was natural to feel this was going to be too much on me and I’m going to feel overwhelmed. But once I got used to scheduling using both sides, it really wasn’t that bad. It also helps when you have an emergency patient that needs to get in the same day. Also, this has prevented new patients from being scheduled out for a month, 2 months or longer. Before we started using the split schedule, our new patients were being scheduled out months at a time. I am one who does not like change, and this change was something I had to get use to. It took me a little to get into the groove of it. But in the end, it has all worked out for the better and we are able to get new patients in a timely manner without having to schedule them out months at a time and even able to get emergency patients in same day.”

Belinda
Kirk Podiatry, Lexington, TN

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