Published Communications
Practice BFF & Controlling Receivables
Your Biller / Your Practice BFF Your biller or Revenue Cycle Management (RCM) company should be trusted and valued in the same way as a BFF (Best Friend Forever) as RCM is the lifeblood of your practice. Here are some points to consider: If your biller or RCM company is not performing well or worse,…
Are you AND your practice protected?
As a podiatry specific practice management consultant, I receive lots of questions and requests for assistance on subjects that are as they say, “in my wheelhouse.” Recently, however I received an email from a physician/practice owner that was not. The physician wanted to know if she needed to have malpractice for both herself and the…
Delegating “Vacuum Tasks”
Physicians often find themselves bogged down with daily chores that interfere with the efficiencies and productivity of their practices and their overall well-being. These could be anything from completing chart notes and searching for outside testing or lab results to keeping track of inventory and ordering of supplies in the office. On a recent webinar…
Cherry Picking
Don’t allow patients to “cherry pick” Most of our patients fall into two columns. The first we will title “head in the sand.” You know the type. They present as new patients or as existing ones with a new insurance card. On their initial visit as well as the first time they are seen each…
New Patient Coordinator: Part 2
Based on the questions posed in Part I of our NPC e-blast and your responses, you are most likely realizing that improved methods of triaging, scheduling, registering, evaluating and maintaining contact with new patients and their referring providers need to be implemented in your practice. As a podiatric consultant, I am continually searching for ways to improve patient care, increase…
New Patient Coordinator: Part 1
Could incorporating a NPC improve efficiency in your practice? First, take a look at your current situation. How much (what) information is being collected upon new patient appointment scheduling? Are we capturing the true “reason for visit” or multiple complaints? Are we using this information to check eligibility and benefit (E&B) information? Are we communicating…
