Published Communications
Delegating “Vacuum Tasks”
Physicians often find themselves bogged down with daily chores that interfere with the efficiencies and productivity of their practices and their overall well-being. These could be anything from completing chart notes and searching for outside testing or lab results to keeping track of inventory and ordering of supplies in the office. On a recent webinar…
Cherry Picking
Don’t allow patients to “cherry pick” Most of our patients fall into two columns. The first we will title “head in the sand.” You know the type. They present as new patients or as existing ones with a new insurance card. On their initial visit as well as the first time they are seen each…
New Patient Coordinator: Part 2
Based on the questions posed in Part I of our NPC e-blast and your responses, you are most likely realizing that improved methods of triaging, scheduling, registering, evaluating and maintaining contact with new patients and their referring providers need to be implemented in your practice. As a podiatric consultant, I am continually searching for ways to improve patient care, increase…
New Patient Coordinator: Part 1
Could incorporating a NPC improve efficiency in your practice? First, take a look at your current situation. How much (what) information is being collected upon new patient appointment scheduling? Are we capturing the true “reason for visit” or multiple complaints? Are we using this information to check eligibility and benefit (E&B) information? Are we communicating…
#thehardtruth
The hard truth… Take a close look at how you are utilizing your clinic time and analyzing if current staffing levels are appropriate. Today’s efficient practice focuses just as much preparation prior to patient visits as they do on patient care. If you feel that you are the only qualified person in the office to…
Screen Time and Being Present
Have you ever considered purchasing a new vehicle and suddenly you see that exact model everywhere you drive? It’s so weird, isn’t it? Lately I have been experiencing this type of phenomenon as it relates to screen time and its effects on personal and professional relationships. Ironically, in every instance of being moved by these…
