SCRIPTING FOR DPMS AND TEAM MEMBERS Sample Scripts for Patient Care and Practice Management Be prepared for any situation with carefully scripted wording. As reviewed in our 2 Part March 2022 Webinar series Complete Front Desk Etiquette Scripting and Procedures for Scheduling and NPC Calling to Obtain Patient Benefits DPM Script for 2 Treatment Options - Heel Pain DPM Script for First Visit to Referring Provider's Office DPM Script for Introducing Treatment Options DPM Script for patient question about insurance coverage DPM script to persuade selection of heel pain treatment options Front desk etiquette Patient question about DME cost Scripted answer to patient question about DME cost versus buying online Patient Update Form Process of requesting increased fee schedule Sample Ad Insurance Verification Specialist Script and process of collecting past due balances Script and process prior auths Script for calling no-shows and adhering to cancelation policies Script for calling referring offices with open appointment times Script for calling to follow up with NP and surgical patients Script for collecting at TOS Script for explaining efficacy and use of IOD Antifungal nail solution Script for explaining why we collect insurance ID at time of scheduling and when information will be reviewed with patient prior to visit Script for interview questions NOT to ask Script for medical grade orthotics dispensing Script for NPC to begin pre-visit interview Script for obtaining additional informaton from potential hire Script for practice voicemail Script for scheduling appointments and essential information to collect Script for setting realistic break in of orthotics Script for when and how to answer the phone Script to complete NP registration and set up pre-visit interview with NPC Scripted answer Can't the doctor write a Rx for urea? Scripted answer to patient question about DME cost versus buying online Scripted letter to referring docs for VIP treatment Scripting 2 essential in-office dispensing phrases Telephone etiquette
