Several of my recent conversations with new and potential clients have included the statement “I’m not really sure what my manager does or what he/she should be doing.” 

If this sounds familiar or not, the following Pro Tip and included SOP is well worth the read. . . 

If you’re not exactly sure what your practice manager does all day, you don’t have a “manager problem”—you have yet another SOP problem.

Every role in your practice—especially your manager—should be defined by written, repeatable, measurable responsibilities. If it’s not written down, it’s not being managed… it’s being improvised.

A true practice manager should have clearly documented SOPs that cover areas such as:

• Daily operations oversight
• Staff supervision and accountability
• Revenue cycle monitoring (billing, A/R, KPIs)
• Vendor and supply management
• Patient flow and scheduling efficiency
• Compliance (OSHA, HIPAA, HR policies) – no matter if these are done in house or outsourced

If those responsibilities aren’t clearly outlined:

• You can’t hold them accountable
• Your manager can’t succeed consistently
• Your practice becomes dependent on personality instead of process

Fix it:

Ask your manager to create a “Manager SOP Dashboard” including:

• What are they responsible for?
• What gets checked daily, weekly, monthly?
• What metrics define success?

No guessing. No gray areas. Just structure.

I am attaching a “Practice Manager SOP Dashboard” so you can implement this right away without starting from scratch. It is designed to eliminate ambiguity, create accountability, and make the manager’s role fully visible and measurable. 

Because, in a well-run podiatry practice, you should never have to wonder what anyone does all day—especially your manager.