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Your Pinnacle Benefits are Worth it!
You may say I listen to too many true crime podcasts, but recently I’ve been inspired to do some detective work. The kind that allows me to better understand where my doctors are coming from and why they are reaching out to vendors to find out if their Pinnacle membership is worth it. Although I won’t name names, if you are reading this and…
Spring Cleaning
After a LONG winter of freezing temperatures and snow storms in the wrong parts of the country, spring is finally here! With the warmer weather and start of quarter two right around the corner, what are your plans? Are you consistently working towards your practice goals for the year? Have you been meeting with your billing team consistently and keeping a close watch on…
Preparing for Staff Turnover
If we learned one thing from the Pandemic it was that staff turnover is inevitable. Unfortunately, we also learned that for many practices, individual staff members held too much “power.” What do I mean by that? When shutdowns began and staff turnover/changes became an all too common occurrence, we soon realized that “____” at the front…
Treatment Protocol Training
Assuming that all of your condition specific treatment protocols are formally recorded, when was the last time you reviewed, edited or updated them? If it has been a while, there’s a chance your current recommendations for ancillary products and services aren’t all included and an even better chance that a majority of your staff members have…
Make Your EHR Work Harder
Many physicians and their team members are frustrated with their EHR/PM systems due to functionality issues (antiquated reporting, scheduling limitations, cumbersome charting, etc.). In most cases, the real issue is that doctors and staff were not properly trained or did not invest the time to learn how to maximize the full potential of their systems. Think…
Eggs are Expensive
The other day I saw a social media post that said something to the effect of “in my day, toilet paper and eggs were so cheap, we used to throw them at people’s houses.” Nowadays, the idea of throwing eggs at $8 a dozen is no laughing matter. Egg prices have risen by 53% in the past…
Does Your Practice Have Misfit Toys?
As many avid Christmas movie fans may recall, Rudolph the Red-nosed Reindeer introduced us to the beloved Island of Misfit Toys (fun fact, this was released in 1964 making it 61 this year!). You remember Charlie in the Box and Hermy the Dentist, don’t you? These poor toys were cast aside and forgotten. Never to be…
National Compliment Day
Friday, January 24th was National Compliment Day, which. . . wasn’t a real holiday, but a good excuse to say something nice to someone. In case you missed it, why not celebrate today, or make a point to incorporate more compliments into your practice and your personal life daily? Think about your team. The staff of individuals who support you…
The Power of an Hour
We are now in the third week of January which means 2025 is in full swing and there are no more holiday excuses allowed. . . well, other than today, Martin Luther King Day. If you are closed in observance of this great civil rights leader’s accomplishments and birthday (he would have been 96 on January 15th), I’ll give…
Only Compare Your Own Apples
I speak with doctors everyday who are concerned about the health of their practices. Sickeningly low reimbursement, increasing overhead costs, staff turnover, and heightened pressure on physicians to do more for less make every passing year feel a little more difficult to get ahead. Although it may seem this way, I want to make something clear. It…
