Friday, January 24th was National Compliment Day, which. . . wasn’t a real holiday, but a good excuse to say something nice to someone. In case you missed it, why not celebrate today, or make a point to incorporate more compliments into your practice and your personal life daily? Think about your team. The staff of individuals who support you…

We are now in the third week of January which means 2025 is in full swing and there are no more holiday excuses allowed. . . well, other than today, Martin Luther King Day. If you are closed in observance of this great civil rights leader’s accomplishments and birthday (he would have been 96 on January 15th), I’ll give…

I speak with doctors everyday who are concerned about the health of their practices. Sickeningly low reimbursement, increasing overhead costs, staff turnover, and heightened pressure on physicians to do more for less make every passing year feel a little more difficult to get ahead. Although it may seem this way, I want to make something clear. It…

First and foremost, Happy New Year! I hope that you enjoyed some time off after completing your December “to do” list (if you missed any, go back and search your email for weekly Pro Tips) and are ready to take a fresh approach in the new year, improving efficiency, production and peace of mind. This week I…

1. Make 2025 the year you stick to the rules (yours and CMS’). Start with Routine Foot Care (feel free to search the resource library for “Notice to Patients Regarding Routine Foot Care’ and ‘Surgical Scheduling Policy’). Next move onto your Financial Policies. Last week we sent one example and below is another involving deposits…

With Christmas Eve on Tuesday and Christmas and the first night of Chanukah on Wednesday, this week may be a short one for you and your staff. With that in mind, I’ll keep this week’s “to do” simple. . .  Clean out the fridge: Throw away the leftover takeout box that’s been in there since…

As we approach the end of another year, let’s check some “to dos” off the list that we may have been putting off. These aren’t difficult or overly time consuming. Just one more thing to add to the busy calendar of the holiday season. But first. . . Can we address the actual calendar? No,…

Keeping rejection rates as low as possible is important (5% or less; I used to say 3%, but payers often reject for no reason banking on the fact that you are too busy to follow up) The #1 reason for rejection continues to be SIMPLE HUMAN ERROR so train your staff to be diligent in…

If you haven’t done so already, employ the help of your biller, billing company or a seasoned administrative staff member to clean up both insurance and patient aging. Start with insurance aging to ensure patient balances are correct before attempting to collect one last time this year. Begin by running two separate reports. In both…

Comply with the Beneficial Ownership Information (BOI) reporting rule and file your company information with the Financial Crimes Enforcement Network (FinCen)  The rule applies to companies created or registered to do business in the United States before January 1, 2024. These companies must file by January 1, 2025. According to FinCEN’s website, a person who willfully…