Published Communications

New Patient Coordinator: Part 2

Based on the questions posed in Part I of our NPC e-blast and your responses, you are most likely realizing that improved methods of triaging, scheduling, registering, evaluating and maintaining contact with new patients and their referring providers need to be implemented in your practice.  As a podiatric consultant, I am continually searching for ways to improve patient care, increase…

New Patient Coordinator: Part 1

Could incorporating a NPC improve efficiency in your practice? First, take a look at your current situation. How much (what) information is being collected upon new patient appointment scheduling? Are we capturing the true “reason for visit” or multiple complaints? Are we using this information to check eligibility and benefit (E&B) information? Are we communicating…

#thehardtruth

The hard truth… Take a close look at how you are utilizing your clinic time and analyzing if current staffing levels are appropriate. Today’s efficient practice focuses just as much preparation prior to patient visits as they do on patient care. If you feel that you are the only qualified person in the office to…

Screen Time and Being Present

Have you ever considered purchasing a new vehicle and suddenly you see that exact model everywhere you drive? It’s so weird, isn’t it? Lately I have been experiencing this type of phenomenon as it relates to screen time and its effects on personal and professional relationships. Ironically, in every instance of being moved by these…

Puppies are Cuter when they Don’t “Go” in the House

Puppies are Cuter when They Don’t “Go” in the House (Keep reading, there is a relevant lesson to be learned) Cindy Pezza, PMAC President/CEO Pinnacle Practice Achievement Last fall my family and I took a trip to the local ASPCA to donate some old blankets and ended up in the dog room so the kids…

You Get What you Give

Practicing Medicine is not what it used to be. For those in practice longer than 10 years, you know what I’m talking about. For those about to embark upon your career as a podiatric physician and surgeon, you’ve heard the “when I started my practice 25 years ago (I had to walk up hill both…