Published Communications
Follow Through Matters
Happy Monday! Thank you if you opened this email to read today’s Pro Tip. This one is reflective of one of my pet peeves. I’m guessing however that those who are guilty of what I am about to discuss will not read this. For those who are, let me explain. . . I receive LOTS of…
Designate a “Bad Guy” During your Morning Huddle
During a recent team training session, we reviewed telephone triage techniques, tricks for obtaining the true chief complaint and tips for narrowing down the most pressing issue during evaluation. In most practices, if staff members aren’t properly educated, there is often a discrepancy between what is recorded in the schedule, what the patient relays to the…
Your Protocols May Need Revamping
As you know, I am a big proponent of creating and adhering to protocols. From how the phone is answered, what information is collected upon scheduling and informing patients of monies owed at time of service, to evaluating patients in order to prepare the treatment room according to our treatment protocols, there must be a plan. The…
Download the SoundCloud App and Start Listening!
As has been the case since February of 2024, Pinnacle’s Practice Engagement Program webinars have been available on the SoundCloud App (webinars before this time are available by logging in to the member only section and clicking “past webinars”). What does that mean to you? Well, it means that you can download the app (for…
What Could You Outsource?
Each year it becomes more and more difficult to own and manage private practices. Administrative and compliance burdens have made it virtually impossible for doctors to be doctors. So, what is a private practice physician owner to do? Outsource. Okay, but outsource what? The answer is anything and everything that does not require hands-on action/patient care. Let me give you…
Are Staff Members Overstaying their Welcome?
In my two decades of experience working with Podiatry Practices of all ages and sizes, there have always been “golf carts that came with the house.” What do I mean by that (other than quite literally the golf cart that came with the house in my Mother’s 55 plus community that cost more to fix than buying…
