Published Communications
Check Patient Statements
In recent meetings with practices and billers, the need to review patient statements before they are mailed or emailed have become increasingly evident. With insurance companies reimbursing less and rejecting and denying more (for a plethora of absurd reasons), it is imperative that we make sure the balance our patients are seeing as their responsibility, actually is. What…
Bandaids Don’t Fix Bunions
My husband and I just bought a new house (not new, but new to us) and were excited to get settled and make a few cosmetic changes. For those who know me personally you probably guessed that painting was high on my list. For those who don’t, let’s just say that when I sell a home…
Are You (the DPM) Making the Best Use of Your Time?
In busy clinics we often lose sight of the fact that although in theory “everyone’s time is equally as valuable,” the doctor’s time is actually worth the most (financially). If the doctor is not moving and being productive, the practice is not producing. Think about it, how often are you performing tasks that did not require you to go…
Lazy Man Lobster
When your mother visits from Florida and you live on the South Shore of Massachusetts, lobster is a requirement for dinner one night (in addition to Chinese food of course). This time I decided to take the “easy” way out and have it steamed for us before we brought it home (mostly to keep that “fresh cooked lobster”…
Follow Through Matters
Happy Monday! Thank you if you opened this email to read today’s Pro Tip. This one is reflective of one of my pet peeves. I’m guessing however that those who are guilty of what I am about to discuss will not read this. For those who are, let me explain. . . I receive LOTS of…
Designate a “Bad Guy” During your Morning Huddle
During a recent team training session, we reviewed telephone triage techniques, tricks for obtaining the true chief complaint and tips for narrowing down the most pressing issue during evaluation. In most practices, if staff members aren’t properly educated, there is often a discrepancy between what is recorded in the schedule, what the patient relays to the…